Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect your personal information when you register with, play on or otherwise use services provided by SpinDog. We take your privacy seriously and set out below the types of data we hold, why we process it, and how you can manage your information.
Types of data we collect
We collect a range of information needed to operate your account, process payments and keep the service secure. This includes personal details you provide, technical information from your device, and records of your transactions and activity on the site.
Personal data
Personal data may include your name, date of birth, contact details, address, identity documents (where required for verification), and payment method details. We only ask for documents or information necessary to verify identity and meet our verification and anti-fraud checks.
Technical data
Technical data includes IP address, device and browser information, operating system, language settings and location data derived from your device. We use this information to deliver the site, detect security issues and tailor site functionality.
Transactional data
Transactional data covers deposits, withdrawals, bets and game activity, account balance changes, bonuses applied and payment confirmations. We record transaction histories to process payments, resolve disputes and comply with our internal risk checks.
How we use your information
We use personal and technical data to open and maintain your account, process payments, complete identity checks, prevent fraud, provide customer support and offer safer-gambling tools. We also use anonymised data for service improvement and analytics. Where required, we may use information to comply with legal obligations or to respond to lawful requests from authorities.
Data protection practices
We protect personal data using physical, technical and organisational safeguards such as access controls, encryption in transit and at rest where appropriate, and staff training. Access to personal information is limited to those who need it to perform their role. We retain data for as long as reasonably necessary to provide services, meet legal obligations and resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, keep you logged in, analyse site usage and serve relevant content. Third-party analytics and advertising providers may set cookies through our site. You can manage cookie settings through your browser and opt out of certain tracking via those third-party tools.
User rights
You have rights to access the personal information we hold about you and to request correction, restriction or deletion of that data where applicable. You may also object to processing in certain circumstances and request data portability. We will inform you how to exercise these rights and respond within a reasonable timeframe.
Access, correction and deletion of data
To access, correct or request deletion of your data, contact our support team via Live Chat or by email at [email protected]. We may require proof of identity before fulfilling a request to protect your account and other users. Some data may be retained where necessary for legal or regulatory reasons.
Information sharing and third parties
We share data with service providers who help us operate the service, such as payment processors, identity-verification providers, game and platform partners, fraud-prevention services and analytics vendors. We only share the information necessary for those services and require providers to protect data in line with this policy.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted here with an updated effective date. If you have questions about this policy or privacy practices for Spin Dog, please contact [email protected].