Full Terms and Conditions
These Terms and Conditions set out the rules that govern use of the SpinDog platform and define the contractual relationship between our company and anyone accessing or using our services. The page explains user obligations, eligibility criteria, acceptable use, general principles for bonuses and promotions, and practical matters relating to deposits, withdrawals and dispute handling. Readers should review these provisions carefully before creating an account or placing bets, since ongoing use of the site indicates acceptance of the terms and any subsequent updates published on this page.
Account Responsibilities
Registration and Verification
By registering an account you confirm that all information provided is accurate and up to date. Identification and proof of address may be requested prior to or at the time of the first withdrawal to comply with our KYC and anti-money laundering obligations. Only one account per person, household or IP address is permitted; multiple accounts may be closed and any associated funds withheld.
Account Security
Account holders must protect login credentials and notify us immediately of suspected unauthorised access. Passwords or authentication tokens must not be shared. We reserve the right to suspend or close accounts where security risks or fraudulent activity are detected.
Eligibility Requirements
Access to our services is restricted to persons who are at least 18 years old and located in jurisdictions where use of our platform is permitted. Residency or access from a restricted jurisdiction will prevent account creation or may result in account closure. Eligibility may be verified through documentation and system checks; failure to establish eligibility may lead to account restrictions and forfeiture of winnings.
Acceptable Use of the Service
Use of the platform for any unlawful purpose, to attempt to manipulate game outcomes, to collude with other players, to place prohibited bets or to deploy bots or automated tools is prohibited. Chargebacks, money laundering, identity fraud and abusive behaviour towards staff or other users will result in account action. Content uploaded or transmitted via the service must not infringe third-party rights or contain offensive material.
Bonus and Promotion Rules
Promotions and bonuses are provided subject to specific terms published with each offer. General principles include requirement to opt in where stated, minimum qualifying deposits, wagering requirements, game contribution weightings, maximum bet limits during rollover and expiry periods. Bonuses may be limited to one per household or IP and may be withdrawn or voided in cases of suspected abuse. Full promotional terms take precedence over general statements.
Deposits and Withdrawals
We accept a range of payment methods denominated in GBP and selected cryptocurrencies where offered. Deposits are usually credited instantly; withdrawals are subject to verification, internal approval and processing times which vary by method. Minimum and maximum limits may apply and payout caps can be enforced. Third-party processing fees are the responsibility of the user unless otherwise stated. Source of funds checks may be conducted in line with compliance obligations.
Dispute Handling
Any dispute should be raised with our support team promptly and include relevant evidence. We will investigate complaints and aim to resolve matters through our internal complaints procedure. During an investigation we may temporarily withhold funds or limit account activity. If a satisfactory resolution cannot be reached, referral to the relevant regulatory authority may be considered where applicable.
Updates to the Terms
These Terms may be amended from time to time. Material changes will be notified on the site or by email where reasonably practicable. Continued use of our services after publication of updated terms constitutes acceptance of those changes. Users are responsible for reviewing the Terms regularly to remain informed of any revisions.