Responsible Gambling

At SpinDog we take player safety seriously and are committed to promoting controlled play. We aim to give clear, practical tools and guidance so customers can enjoy gaming within their limits. If you ever feel play is becoming a problem, contact our support team through the site and we will help you access the right controls and advice.

Player protection principles

We work to keep gambling safe and fair by encouraging responsible behaviour, offering easy-to-use account controls and responding promptly when a customer asks for help. Our approach is based on preventing harm, spotting early warning signs and making it straightforward to pause or stop play. We respect privacy and handle all requests confidentially.

Activity-control tools

Deposit limits

You can set deposit limits on your account to control how much you add over daily, weekly or monthly periods. Limits are applied at account level and can be adjusted by contacting support, subject to any applicable waiting periods that help reduce impulsive changes.

Loss limits

Loss limits let you cap net losses over selected time frames. These controls help keep play within affordable levels and can be adjusted or removed following the operator’s safeguards and any cooling-off period.

Time limits and session controls

Set session reminders or automatic time-outs to limit how long you play in a single sitting. Short breaks and regular checks on play time are effective ways to manage activity and avoid chasing losses.

Self-exclusion and account breaks

If you need a longer break, you can request self-exclusion through Live Chat. Self-exclusion suspends access to your account and prevents logins until the exclusion period ends. We will also provide information on longer-term options and how to reopen an account, where appropriate, after the agreed period. Where possible, family members can also contact us for guidance about assisting a player.

Signs of problematic behaviour

Watch for signs such as spending more than intended, borrowing to gamble, neglecting responsibilities, or repeated unsuccessful attempts to stop. If you, or someone close to you, recognise these signs, treat them as indicators to act and use the tools available.

Tips for maintaining control

Keep to a personal budget, decide time and money limits before you start, use deposit and loss limits, take regular breaks and avoid gambling when stressed or under the influence. Reviewing account activity and recent transactions regularly helps you stay aware of spending.

Professional help and support organisations

We encourage anyone who needs further help to contact local support organisations or a healthcare professional. If you contact support on the site we can point you towards suitable charities and advice services, and explain how Spin Dog can implement controls on your account while you seek help.