Responsible Gambling

Our priority is to promote safe, sustainable play and protect everyone who uses our services. As part of the SpinDog Responsible Gambling approach, we commit to clear policies, practical tools and compassionate support to help players make informed choices. Responsible play is a shared responsibility and we provide accessible controls, guidance and links to professional help so customers can manage their activity, recognise risks and take decisive action if gambling stops being enjoyable. Confidentiality and respect guide how we handle requests for support or account restrictions.

Our Principles for Player Protection

Player wellbeing underpins all of our decisions. A prevention-first mindset, transparent processes and timely intervention form the basis of our protection framework. Personal data is handled securely and any responsible gambling measures are applied fairly and consistently to safeguard vulnerable players.

Tools to Manage Your Activity

Deposit and Loss Limits

Flexible limits allow customers to control spending by setting daily, weekly or monthly deposit and loss caps. Limits take effect immediately and can be adjusted through the account settings, subject to any cooling-off period we set to prevent impulsive increases.

Session and Time Limits

Reality checks and session reminders help players stay aware of time spent playing. Timed sessions can be configured to trigger automated breaks, giving users the chance to pause and reflect before continuing.

Time-Outs and Self-Exclusion

Short time-outs are available for temporary breaks, while longer self-exclusion options enable customers to block access for defined periods. Requests are actioned promptly and support is offered during exclusion to help with next steps.

Recognising Signs of Problematic Behaviour

Early recognition can prevent harm. Warning signs include chasing losses, increasing deposit frequency, neglecting responsibilities, mood changes linked to play, borrowing to fund gambling and difficulty stopping despite negative consequences. Staff are trained to respond sensitively when such patterns are identified.

Guidance for Staying in Control

Practical strategies support safer play: set and stick to limits, avoid gambling when stressed or impaired, separate entertainment funds from essential spending and use session reminders. Sharing concerns with trusted friends or family can also provide perspective and accountability.

Access to Professional Help and Support Organisations

Confidential, specialist help is available from organisations such as GamCare, GambleAware and the National Gambling Helpline. We provide direct links and contact details so customers can reach free counselling, assessment and self-help resources. When contacted, our team will assist with account history, implement safety measures and cooperate with support services while respecting privacy.