Data Privacy Policy
Committed to protecting your privacy, we at SpinDog explain how we collect, use and safeguard personal information when you use our site and services. This page describes the categories of data we process, the lawful bases for processing, how long we retain information, and the measures we take to keep your details secure. Clear guidance is provided on cookies, your rights under applicable data protection standards, and how to contact us about your data. Please read carefully to understand how your privacy is managed while playing or registering with us.
Types of data we collect
Personal data
Information that identifies you directly or indirectly is collected when you register or contact support. Typical items include name, date of birth, email address, telephone number and proof of identity. We use this data to confirm eligibility and comply with legal requirements.
Technical data
Device and connection information are gathered automatically. This includes IP address, browser type, device identifiers, operating system, and log data. Such technical data helps us maintain service availability, detect fraud and troubleshoot issues for users in the United Kingdom.
Transactional data
Records of deposits, withdrawals, bets, wins and losses are kept to process payments, verify transactions and fulfil regulatory obligations. Transaction amounts are stored in GBP where applicable and include payment method details and timestamps.
How we use information
Our use of data is limited to purposes necessary for account administration, payment processing, fraud prevention, regulatory compliance and customer support. Legitimate business interests and legal obligations form the basis for most processing activities. Where required, we obtain consent for direct marketing and promotional communications, allowing you to opt out at any time.
Data protection and security practices
Robust technical and organisational measures are in place to protect personal information. Encryption is applied to data in transit, access controls restrict internal access to authorised staff, and routine security assessments are performed. Retention periods are aligned with legal and business needs and data is securely deleted or anonymised when no longer required.
Cookies and tracking technologies
Cookies and similar tools are used to provide core functionality, remember preferences and analyse site performance. Essential cookies are required for service operation, while analytics and advertising cookies are used only with your consent. You can manage cookie settings through your browser or via our cookie preferences tool.
Your rights
Access
Requests for a copy of personal data held by us can be made and will be handled in accordance with applicable law. Identification may be requested to protect your privacy.
Correction and deletion
Inaccurate or incomplete data can be corrected on request. Where deletion is requested and no legal grounds to retain the data exist, we will remove personal information and confirm the action to you.
Other rights
Additional rights such as restriction of processing, portability and objection to certain processing activities may apply. Contact our data protection team to discuss these options.
Data sharing and third parties
Information may be shared with payment processors, identity verification providers, game suppliers and legal or regulatory authorities where required. Third parties process data under contract and are obliged to maintain appropriate safeguards. Cross-border transfers are managed in line with legal requirements to protect your information.
Updates to this policy
Policy changes will be published on this page and significant revisions communicated via account notifications or email. The date of the latest update is available at the top of the policy. Continued use of our services after changes indicates acceptance of the revised terms.